Helpful Information

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Ambulance Billing Questions

Thank you for using the Cranbury First Aid Squad Ambulance. On behalf of the emergency personnel who treated you and the more than 20 employees and volunteers of Cranbury First Aid Squad, please accept our best wishes for a speedy recover from your illness or injury. Our Department provides this web page as a resource for answering questions about customer service, ambulance billing, insurance payments, hardship assistance and other topics associated with emergency services. Common questions include:

1. Why does Cranbury charge ambulance fees?

2. What types of fees are charged and how much does an ambulance ride cost?

3. A police car or fire truck came with the ambulance. Do I get charged for that too?

4. Why did the ambulance crew ask me for my personal information?

5. Will my health insurance pay my ambulance bill?

6. What happens if I donít have healthcare insurance?

7. Iím NOT a Cranbury resident and donít have health insurance. Am I still responsible for paying my ambulance charges?

8. What is the telephone number and payment mailing address†for ambulance billing questions?

Why does the Cranbury First Aid Squad charge ambulance fees?

To reduce any anticipated tax cost of emergency medical services (EMS) for Cranbury Township residents, The First Aid Squad has charged ambulance fees for more than three years. In 2009 the Cranbury First Aid Squad hired paid staff during the daytime hours between 5:00 am to 7:00 pm Monday through Friday and 6:00am to 6:00pm Saturday in an effort to respond more quickly to calls for service. BACK TO TOP

What types of fees are charged and how much does an ambulance ride cost?

There are no fees charged to any resident of Cranbury, we do ask for your insurance information to bill your insurance company.††BACK TO TOP

A fire truck came with the ambulance. Do I get charged for that too?

No. The Fire department and police are frequently dispatched to assist the EMS crews. Police can respond to 911 calls faster than ambulances at times, meaning emergency personnel get to you quicker. No fees are charged for this service. You also will not be charged if you were evaluated and/or treated but chose not to be transported to the hospital by ambulance. BACK TO TOP

Why did the ambulance crew ask me for my personal information?

To verify your identity and prevent fraud. Because the First Aid Squad charges fees for service, ambulance crews are instructed to verify patient identity including name, social security number, birth date, home address and telephone number. They also may ask for health insurance, automobile insurance or employment information, depending on the situation. Our Department requires identity verification to protect patients from fraud and to assure, if possible, you are covered by healthcare or other insurance. BACK TO TOP

Will my health insurance pay my ambulance bill?

In most cases, YES. Cranbury residents who are covered by MediCAID or MediCARE programs will have NO out-of-pocket expenses related to ambulance bills. Cranbury residents who are covered by private healthcare insurance MAY be required to pay a co-pay or deductible expense, generally less than $100. Ambulance patients who are not Cranbury residents will be expected to pay all ambulance charges they are responsible for. Other insurances may pay ambulance charges including automobile, homeowners or ďumbrellaĒ policies. BACK TO TOP

What happens if I donít have healthcare insurance?

We can help you! If you are a Cranbury resident without healthcare insurance, and you are NOT eligible for MediCAID, please call (609) 395-1707.† Our billing office staff will provide contact and application information to MediCAID. BACK TO TOP

Iím NOT a Cranbury Township resident and donít have health insurance. Am I still responsible for paying my ambulance charges?

In most cases, YES. If you are NOT a Cranbury Township resident, Federal Law requires the Squad to bill you for the full amount of ambulance charges and pursue payment of such charges. If you do NOT have healthcare or other insurance and cannot afford to pay your charges, please call (609) 395-1707 and ask to speak with a customer service specialist. Our billing office staff will provide information concerning payment options.†BACK TO TOP

What is the telephone number for ambulance billing questions?

Cranbury First Aid Squad utilizes Ambulance Reimbursement Systems for our EMS billing. They can be reached at:
800-473-2278
ealbertson@arsnetwork.com
Corporate Office
5925 W Tilghman Street S1000
Allentown, PA 18104
Voice: 484-664-2007
Fax: 484-664-2015
http://www.arsnetwork.com

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